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Help Center
Answers to the most common questions about buying tickets and attending our concerts.
How do I buy tickets?
Open the concert you want to attend and click Buy Ticket. Choose your ticket type, then select your seats (Reserve Seats) or the number of tickets (Free Seating), and complete your payment.
What is the difference between Reserve Seats and Free Seating?
Reserve Seats tickets are assigned to a specific seat that you choose on the seat map. Free Seating tickets do not come with a specific seat. You only choose how many tickets you need.
How many tickets can I buy at once?
You can buy up to 10 tickets per purchase.
How long do I have to complete my purchase?
Your seats are held for 10 minutes from the moment you select them. Payment must be completed within that time. If the timer runs out, your seats are released and you will be returned to the homepage.
Why is a seat unavailable?
A seat is held for a buyer as soon as it is selected, and the seat map updates in real time. If that buyer does not complete payment in time, the seat is released and becomes available again.
What happens if I refresh the page?
Your seats remain held while your 10-minute timer is running, even if you refresh the page. Going back or leaving the seat selection releases them.
Why am I in a waiting queue?
To keep the system fast and fair, only a limited number of buyers can select seats for a concert at the same time. When it is full, you are placed in a queue on a first-come, first-served basis and moved forward automatically as spots open up.
What payment methods are accepted?
We accept GCash, credit and debit cards, and QR Ph. All payments are processed securely through PayMongo.
Is there a service fee?
Yes. A 5% service fee is added on top of the ticket price at checkout.
What should I do after payment?
Once your payment is confirmed, your e-tickets, each with a unique QR code, are sent to the email address you provided. Please save your tickets: download them, take a screenshot, or print them. Keep them safe and have them ready on the day of the event.
How do I enter the venue?
Show the QR code of each ticket at the entrance, on your phone or printed. Each ticket can only be scanned once, so please do not share your QR code or post it online. Bring a valid ID. Staff may check that the name on it matches your order.
I did not receive my ticket. What should I do?
Please check your spam or junk folder first. Then open your profile, open your order and press Email my tickets to get the email again (you can ask once a day). If you still cannot find it, contact us using the details at the bottom of this page and include your order number.
Still need help? Contact us using the details below.